- All returns require prior approval from Tile Deals Trade before being accepted.
- Tile Deals Trade does not accept returns for excess quantities ordered or change-of-mind purchases. However, we will meet all of our obligations under the Consumer Guarantees Act where a product is found to be faulty or defective.
- Approved returns that are not covered by the Consumer Guarantees Act may be subject to a 20% restocking and handling fee.
Returns will not be accepted for:
- Special order or indent products
- Sale or clearance items
- Damaged, used, or partially opened boxes
- Goods returned more than 14 days from the invoice date
- Returns are not accepted on weekends.
All approved returns must be delivered to the Tile Deals Trade warehouse. A completed Return Request Form must accompany all returns before any refund or credit can be processed.
Once the returned goods have been inspected and approved, any applicable refund or store credit will be processed in accordance with this policy.